Foreword
Introduction

Part I   It’s Alive: Global Supply Chain Evolution
Chapter One  Efficient Consumer Response (ECR): Its Relevance Today
Chapter Two  Consumer-driven Supply Network (CDSN)
Chapter Three  Value Creation with Customers
Chapter Four  Go-To-Market Strategy
Conclusion
Glossary of Acronyms

Part II   Measuring and Managing Supply Chains
Chapter One  Linking Supply Chain KPIs to Business Objectives
Chapter Two  Managing the Bit in the Middle
Conclusion
Glossary of Acronyms

Part III   Developing Markets: What They Really Are and How You Can Be
Successful in Them
Chapter One  Logistics Challenges and How to Win
Chapter Two  Supply Chain Solutions for Developing Markets
Chapter Three  Human Factors and the Skills Needed to Succeed
Conclusion
Glossary of Acronyms

Part IV   What It Takes to Win in Business Today … No Kidding!
Chapter One  Business Ills and Cures
Chapter Two  Leading and Managing
Chapter Three  Coaching and Teaching
Conclusion
Glossary of Acronyms

Summary
The Future of Supply Chain Management
Acknowledgements
Notes
Credits
About the Author